Shipping and Delivery Policy

Delivery usually takes 4 to 6 working days after acceptance of an order. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner’s time-to-deliver in customers location

What is the range of locations to which Plantoline ships their products?

Plantoline ships throughout India!

Are there any shipping charges applicable on my order?

Yes there are shipping charges as per different states and locations, you can check that on cart page while placing your order

Now how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.

How can I find out more information about my order?

You can email us at Visit our website and chat with one of our Customer Service executives Call us at 9321444807

Can we cancel the order once it has been placed?

The order can be cancelled only if it is not shipped from the order side. You may cancel the order which has not been shipped by us. The shipping details are updated by the end of the day.

Refund and Return Policy

Can you return plants? No.

Plantoline does not accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.

Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.

If you are worried about the plant’s health, we have your back. Just contact our support team:

E-mail us at

WhatsApp us at 9321444807


Easy 7 days refund or replacement.

If a wrong or damaged product is delivered, then it has to be informed to us with images within 7 days after delivery. We will initiate a refund or send the replacement product accordingly.

Can you return non-plant products? Yes.

If any non-plant product reaches you in a damaged state We take great care selecting the best products for our customers that will help support and enhance your plant life. If you are not happy with your purchase, we will accept returns and exchanges on unused or unopened products within 30 days of purchase. Simply reach out to our customer support team to start the process.

What if you are not happy with the product? You can Self Return

If you dislike the product received, you can follow below steps to send the product to us:

1.You can return the item to us within seven days from the delivery date

2.We will send a replacement or initiate a refund for the products to your source account once we receive the product

3.You will bear the shipping charges to return the products.

Return address: Priyanka Nursery 

Ganpat patil estate, behind mankhurd, telephone exchange deonar, Mumbai – 400088